Privacy policy

Proovia Couriers Ltd (company number 13009883), registered at Fort Dunlop Office 110, Fort Parkway, Birmingham, England B24 9FE, is the data controller for the personal data described in this policy.

Booking details: names, delivery and collection addresses, phone numbers, and email addresses.

Item details: descriptions, dimensions, and photos submitted for a quote or booking.

Payment information, processed by our payment provider rather than stored on our own systems.

Communications: messages sent by phone, email, or through the site, kept for service and record purposes.

To provide the service: planning routes, confirming time windows, and coordinating collection and delivery.

To communicate with you about a booking, including tracking updates and delivery confirmation.

To meet legal and accounting obligations, such as keeping records of transactions.

To improve the service, using aggregated or anonymised information where possible.

Third parties who help us provide the service — for example, payment processing and delivery-tracking providers — only with the information they need to perform that function.

We do not sell personal data to third parties.

For as long as needed to provide the service and to meet legal, accounting, or tax obligations, after which it is deleted or anonymised.

Under UK data protection law you can ask to access, correct, or delete your personal data, restrict or object to certain processing, and request a copy of your data in a portable format.

To exercise any of these rights, contact us at support@proovia.co.uk.

You can also complain to the Information Commissioner's Office (ico.org.uk) if you think we've handled your data incorrectly.

The site uses cookies necessary for it to function, and may use analytics cookies to understand how it's used. You can control cookies through your browser settings.

We may update this policy from time to time. Material changes will be reflected on this page.

Questions about this policy or your data: support@proovia.co.uk or +44 121 314 9848.