Outsourcing
Proovia Couriers runs its own fleet, and also administers certain business processes for partner companies — customer service, call handling, logistics, and claims or complaints resolution — for businesses that want that expertise without building it themselves.
What we take on
Customer service & call handling
Administered on a partner's behalf, using the same processes Proovia runs for its own customers.
Routing & dispatch
Advanced routing software and real-time traffic data, plus a logistics team who can build routes and dispatch solutions for another company's own operation.
Shipment tracking systems
Software for scheduling and monitoring transportation, so a partner can track shipments and meet delivery commitments.
Claims & complaints resolution
Forwarded to Proovia Couriers and handled directly, with proactive measures to reduce how often they arise in the first place.
Handled the way we handle our own
Safe handling and transport are treated as non-negotiable — the same standard applied to Proovia's own deliveries carries over to whatever's being run on a partner's behalf.
Looking to outsource logistics or customer service?
Call or email and a person will talk it through.